Frequently Asked Questions
Everything you need to know about our luxury knitwear and accessories.
How long does shipping take for domestic and international orders?
Domestic orders within South Africa typically arrive within 3-5 business days. International shipping via our global couriers usually takes 7-10 business days, depending on your location and customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition with all tags attached. Please note that bespoke or personalized items are final sale.
How should I care for my MAXHOSA luxury knitwear?
To preserve the quality of our signature silk and mohair blends, we recommend professional dry cleaning or a gentle hand wash in cold water with a mild detergent. Always dry flat and avoid hanging to prevent stretching.
Do you offer international customs and duties coverage?
International orders may be subject to local import duties and taxes. These charges are the responsibility of the recipient and are calculated by your local customs authority upon entry into the country.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options including PayFast, PayPal, and Apple Pay.